Shipping & Return
Thank you for choosing American HTV Supply as your go-to destination for all your HTV (Heat Transfer Vinyl) needs. We strive to provide you with a seamless shopping experience, including prompt and reliable shipping. Please review our shipping policy below:
1. Order Processing:- All orders will be processed within 1-2 business days (excluding weekends and holidays) from the time the order is placed.
- Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.
2. Shipping Methods:- We offer standard shipping options for domestic and international orders.
- Domestic Shipping: We ship via reputable carriers, such as USPS, UPS, or FedEx, depending on the size and weight of the package. Estimated delivery times may vary based on your location, typically ranging from 2-7 business days.
- International Shipping: We also offer shipping to select international destinations. Shipping times and costs will vary depending on the location and the carrier chosen during checkout.
3. Shipping Fees:
- Shipping fees will be calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be displayed during the checkout process.
4. Order Tracking:- Once your order has been shipped, we will provide you with a tracking number via email, allowing you to track the progress of your package. Please note that it may take a few hours for the tracking information to be updated.
5. Lost or Damaged Packages:
- In the unfortunate event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund, subject to carrier policies.
6. Customs and Duties (International Orders):
- For international orders, please note that customs and duties may be applicable upon arrival in your country. Any additional fees or charges imposed by customs authorities are the responsibility of the customer.
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We're here to assist you and make your shopping experience with American HTV Supply a pleasant one.
At American HTV Supply, we want you to be completely satisfied with your purchase. If you're not satisfied with your order, we offer a straightforward refund policy outlined below:
1. Eligibility for Refunds:
- To be eligible for a refund, you must contact us within 14 days of receiving your order.
- The item(s) being returned must be unused, in their original packaging, and in the same condition as when you received them.
2. Return Process:
- To initiate a return, please contact our customer support team with your order details and the reason for the return. We will provide you with instructions on how to proceed.
- The customer is responsible for the return shipping costs, unless the return is due to an error on our part.
3. Refund Processing:
- Once we receive and inspect the returned item(s), we will notify you regarding the approval or rejection of your refund.
- If approved, your refund will be processed using the original payment method within a reasonable timeframe.
4. Non-Refundable Items:- Certain items are non-refundable, including but not limited to gift cards, downloadable products, and customized/personalized items.
5. Damaged or Incorrect Items:- If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will gladly arrange for a replacement or issue a refund, including any associated shipping costs.
Please note that the above policies apply to online purchases made directly through our Shopify store, American HTV Supply. If you made a purchase through a third-party retailer, please refer to their respective policies.
If you have any further questions or need assistance with a refund, please don't hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction with our products and services.